Refund and Returns Policy
Refund and Returns Policy
© 2023 Alphabit. All rights reserved.
Thank you for shopping at Alphabit. We strive to ensure your satisfaction with every purchase. Below are the terms governing refunds and returns for products purchased directly from Alphabit.
General Eligibility
To qualify for a refund or return, you must:
Submit your request within 24 hours of the purchase date.
Provide valid proof of purchase (e.g., order number, receipt).
Ensure the product is unused, unaltered, and in its original condition.
Refund Eligibility
2.1 Digital Products
a) Due to the nature of digital products, we generally do not offer refunds for items such as downloadable files, software, or licenses unless otherwise specified.
b) Refunds for digital products may be considered in exceptional cases, such as:
The product is defective or malfunctioning.
The product does not match the description or specifications provided.
Accidental purchases within 24 hours (provided the product has not been downloaded or accessed).
c) Refunds for digital products are subject to evaluation by our support team. Additional information or evidence (e.g., proof of defect) may be required to process the refund.
Refund Processing
Approved refunds will be credited to your original payment method within 7 business days
Requesting a Refund or Return
3.1 To initiate a refund or return request, please contact our customer support team using the contact information help@alphabit.shop/+91 7999192584.
3.2 Provide the necessary details, including your order number, the reason for the refund or return, and any supporting evidence if applicable.
3.3 Our support team will review your request and may require additional information or evidence to process the refund or return.
3.4 If your request is approved, we will provide instructions on how to return the product or arrange for a refund.
We may also disclose your personal information if required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
Processing Refunds and Returns
4.1 Once we receive the returned product or confirm your eligibility for a refund, we will process the refund within a reasonable timeframe.
4.2 Refunds will be issued using the original payment method used for the purchase, unless otherwise specified.
4.3 Depending on your payment provider, it may take some time for the refund to be reflected in your account.
Exclusions
5.1 Certain products may be exempt from refunds or returns due to their nature, such as personalized or customized items, perishable goods, or products with restricted usage.
5.2 We reserve the right to refuse refunds or returns if the product does not meet the eligibility criteria mentioned in this policy or if it is determined that the request is fraudulent or in violation of our Terms and Conditions.
Changes to the Refund and Return Policy
